Experience Liaison - PRN, As Needed Weekends
Job Description
Greet and welcome patients, family members, visitors, vendors, other guests, and employees in a professional manner
•Responsible for ensuring the highest level of customer service in a courteous and professional manner.
•Adhere to confidentiality and patients’ rights policy as outlined in the healthcare facility’s HIPAA policies and procedures
•Must be able to work independently and with a team and sustain a professional demeanor at all times.
•Communicate clearly and effectively with patients, family members, visitors, vendors, other guests, and employees utilize all available tools (in person, via telephone, via language line, etc.)
•Assist with visitor verification, check-in, and check-out processes via electronic systems (IE: Cerner, Teletracking, Raptor, etc.)
•Monitor and assist users with the Raptor System (desktop and kiosks)
•Assist in resolving real-time patient concerns surrounding the current hospital visitation policy
•Provide wayfinding assistance to all patients, family members, visitors, vendors, other guests, and employees utilizing the available maps and other tools
•Locate and keep stock of wheelchairs. Help push patients and visitors as needed (when available) to desired locations.
•Use quick thinking and good judgement to effectively handle unique situations and scenarios.
•Use strong interpersonal skills during frequently communications to exchange accurate information.
•Ability to maintain an organized, safe, clean environment
•Follow all required policies to avoid the transmission of illness by correctly wearing proper Personal Protective Equipment (PPE), including masks, gloves, and eyewear as required
•Follow system dress code standards; uniform required for this position
•Alert Security immediately to any signs of patient distress or equipment malfunction
•Perform other duties as assigned by the role’s supervisory team
This list is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Work Schedule: PRN, As Needed, Weekends and evenings
Qualifications / Experience:
•High School Diploma or GED
•1 year in a hospital or outpatient healthcare setting preferred. Front desk and registration experience are a plus.
•Minimum 1 year of customer service related experience.
•Must be at least 18 years of age
Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.