Job Description
What you’ll do:
Ensure the quality and reliability of supplier products and manage warranty-related issues within the electrical sector by leading supplier assessments, driving corrective actions, resolving customer complaints, and supporting continuous improvement through audits, metrics, and cross-functional collaboration.
ESSENTIAL FUNCTIONS
• Lead and coordinate resolution of customer complaints and quality issues, including root cause analysis and corrective/preventive actions (CAPA).
• Apply structured problem-solving methodologies such as PDCA, DMAIC, 8D, 5 Why, Fishbone diagrams, and pareto charts.
• Communicate effectively with customers, providing timely updates on quality issues and ensuring customer satisfaction.
• Attend and lead customer meetings, driving problem-solving and CAPA execution.
• Review and approve quality documentation, including inspection plans, test methods, and specifications for compliance.
• Support and maintain Quality Management Systems, including ISO 9001 and Eaton Quality System (EQMS).
• Conduct internal audits, evaluating processes and systems to ensure compliance and continuous improvement.
• Manage product quality, implement quality plans, and lead improvement projects.
• Prepare and analyze quality reports to identify problem areas and drive corrective actions.
• Develop and maintain technical documentation, such as procedures and specifications.
Qualifications:
Education and Minimum Experience Requirements:
• Bachelor’s degree in Engineering or related field from an accredited institution required.
• Minimum five (5) years quality experience in manufacturing environment.
• Verbal and written communication skills in English and Spanish required
• Must be able to work in the United States without corporate sponsorship now and within the future
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of El Paso TX will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Preferred Qualifications:
• Prior supervisory experience preferred
Position Success Criteria:
• Proven ability to solve problems utilizing common problem-solving methodologies/tools such as PDCA, DMAIC, 8D, 5 Why, Fishbone diagrams, is/is not tables, pareto charts, control charts, etc.
• Lead timely customer updates regarding the status of quality issues and requests, ensuring clear communication and sustained customer satisfaction
• Coordinate resolution of customer complaints, quality alerts, and external escapes, including root cause analysis and CAPA effectiveness.
• Attend customer meetings and lead problem-solving or CAPA execution to drive improvement.
• Review and approve quality documents - Inspection plans, test methods, and specifications—to ensure customer compliance
• Quality Management System and Six Sigma knowledge
• Training and experience with quality assurance concepts, Error Proofing, Problem Solving, MSA’s, Capability Studies, PFMEA’s, Control Plans, ISO 9001, dimensional analysis, auditing and Supplier Quality Management.
• Proven ability to write technical documents such as procedures and specifications
• ISO9001 or TS16949 Experience Support deployment of Eaton Quality System (EQMS)/ISO9001
• Lead internal systems audits by performing regular process and systems evaluations.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work.