GSLP - Food & Beverage Assistant Manager

Overview

 

The Assistant Food & Beverage Manager supports the daily operations of all food and beverage outlets within Gatlinburg SkyPark. This leadership role assists with staff supervision, guest service execution, food safety compliance, inventory management, labor control, and operational standards to ensure an exceptional guest experience in a high-volume tourism environment.

The ideal candidate is energetic, guest-focused, operationally organized, and capable of leading by example in a fast-paced hospitality setting.

Responsibilities

Essential Duties & Responsibilities

Operations & Guest Experience

• Assist in overseeing daily operations of all food and beverage venues.
• Ensure exceptional guest service standards are consistently maintained.
• Resolve guest concerns and service recovery situations professionally and efficiently.
• Maintain cleanliness, organization, and presentation standards throughout all locations.
• Support opening, mid-shift, and closing operational procedures.
• Monitor food quality, portion consistency, and ticket times.

Team Leadership

• Supervise and support hourly team members, shift leaders, and supervisors.
• Assist with hiring, onboarding, and training new employees.
• Provide coaching, accountability, and performance feedback to staff.
• Help foster a positive, team-oriented work culture.
• Lead by example through professionalism, urgency, and strong work ethic.

Food Safety & Compliance

• Ensure compliance with all local health department regulations and company sanitation standards.
• Enforce proper food handling, handwashing, temperature logs, and cleaning procedures.
• Conduct routine line checks and operational inspections.
• Maintain a safe working environment for employees and guests.

Inventory & Financial Responsibilities

• Assist with inventory counts, ordering, and product rotation.
• Monitor waste, spoilage, and food cost controls.
• Support labor management through effective scheduling and shift adjustments.
• Ensure accurate cash handling and POS procedures are followed.
• Support efforts to meet daily sales and revenue goals.

Administrative Responsibilities

• Complete operational reports, shift documentation, and incident reports as needed.
• Assist with scheduling and labor planning.
• Support implementation of promotions, seasonal menus, and special events.
• Communicate effectively with upper management and other departments.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Ability to work in indoor and outdoor environments in varying weather conditions.
• Flexible availability including nights, weekends, and holidays.

Work Environment

This position operates within a fast-paced tourism and hospitality environment with high guest volume during peak seasons and special events. Team members should be prepared to provide elevated guest experiences while maintaining operational efficiency and safety standards.

Benefits May Include

• Competitive salary
• Employee discounts
• Paid training
• Opportunities for growth and advancement
• Flexible scheduling
• Health and wellness benefits for eligible full-time team members

Equal Opportunity Employer

Gatlinburg SkyPark is committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics under applicable law.

Qualifications

Required Qualifications (knowledge, skills, certifications, education, etc.) 

Qualifications

• Minimum 2 years of food & beverage supervisory or management experience preferred.
• High-volume restaurants, bars, attractions, or tourism experience strongly preferred.
• Strong leadership and communication skills.
• Ability to multitask and remain composed under pressure.
• Knowledge of food safety and sanitation standards.
• Experience with POS systems and inventory management preferred.
• ServSafe Manager Certification required.
• Tennessee ABC Server Permit Required.

Required Qualifications (knowledge, skills, certifications, education, etc.) 

Qualifications

• Minimum 2 years of food & beverage supervisory or management experience preferred.
• High-volume restaurants, bars, attractions, or tourism experience strongly preferred.
• Strong leadership and communication skills.
• Ability to multitask and remain composed under pressure.
• Knowledge of food safety and sanitation standards.
• Experience with POS systems and inventory management preferred.
• ServSafe Manager Certification required.
• Tennessee ABC Server Permit Required.

Essential Duties & Responsibilities

Operations & Guest Experience

• Assist in overseeing daily operations of all food and beverage venues.
• Ensure exceptional guest service standards are consistently maintained.
• Resolve guest concerns and service recovery situations professionally and efficiently.
• Maintain cleanliness, organization, and presentation standards throughout all locations.
• Support opening, mid-shift, and closing operational procedures.
• Monitor food quality, portion consistency, and ticket times.

Team Leadership

• Supervise and support hourly team members, shift leaders, and supervisors.
• Assist with hiring, onboarding, and training new employees.
• Provide coaching, accountability, and performance feedback to staff.
• Help foster a positive, team-oriented work culture.
• Lead by example through professionalism, urgency, and strong work ethic.

Food Safety & Compliance

• Ensure compliance with all local health department regulations and company sanitation standards.
• Enforce proper food handling, handwashing, temperature logs, and cleaning procedures.
• Conduct routine line checks and operational inspections.
• Maintain a safe working environment for employees and guests.

Inventory & Financial Responsibilities

• Assist with inventory counts, ordering, and product rotation.
• Monitor waste, spoilage, and food cost controls.
• Support labor management through effective scheduling and shift adjustments.
• Ensure accurate cash handling and POS procedures are followed.
• Support efforts to meet daily sales and revenue goals.

Administrative Responsibilities

• Complete operational reports, shift documentation, and incident reports as needed.
• Assist with scheduling and labor planning.
• Support implementation of promotions, seasonal menus, and special events.
• Communicate effectively with upper management and other departments.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Ability to work in indoor and outdoor environments in varying weather conditions.
• Flexible availability including nights, weekends, and holidays.

Work Environment

This position operates within a fast-paced tourism and hospitality environment with high guest volume during peak seasons and special events. Team members should be prepared to provide elevated guest experiences while maintaining operational efficiency and safety standards.

Benefits May Include

• Competitive salary
• Employee discounts
• Paid training
• Opportunities for growth and advancement
• Flexible scheduling
• Health and wellness benefits for eligible full-time team members

Equal Opportunity Employer

Gatlinburg SkyPark is committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics under applicable law.