Service Advisor | Aftersales Advisor
Job Description
Service Advisor | Aftersales Advisor
Location: Nissan, Hanley
Salary: OTE £34,000
Hours of work: Monday to Friday, 8:00am to 5:30pm, with Saturdays on a rota.
As a Service Advisor, you'll be the face of our service department, ensuring every customer has a smooth and excellent journey.
Your responsibilities will include:
Maximising Service Sales: Use your exceptional communication skills to confidently upsell additional products, services, and repair work.
Customer Support: Deliver product knowledge and support to our valued customers, ensuring their needs are met with a high degree of care.
System Management: Ensure all systems and documentation are completed with high accuracy, maintaining a well-organised workflow.
We are seeking a candidate with a strong customer-first mindset and a passion for cars:
Automotive Experience: Knowledge and experience within the automotive industry is essential.
Customer-Facing Skills: Proven experience in a busy customer-facing role.
IT Literate: The ability to use various company systems with confidence.
Team Player: A willingness to support your team during busy and challenging periods.
Organisational Skills: The ability to manage your workload efficiently and with excellent attention to detail.
About Holdcroft
Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.