Job Description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.
Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.
What you will have an opportunity to do:
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
- Be Authentic
- Practice Humility
- Cultivate Teamwork
- Value Time
- Be Trustworthy
Benefits:
- Bonus program
- Low-cost Medical, Dental, Vision Plans
- 401(k) with 100% match up to 4 percent
- Employee Assistance Program
- Company Paid Life Insurance, STD insurance, and LTD insurance
- Employee Discount Program
- Family Life Insurance
- HSA and FSA program
- Paid Time Off & Holidays
- Commuter and Company-paid Toll Programs
The Banquet Manager is a key leader within the Food & Beverage team, responsible for executing exceptional banquet and event experiences across the resort. This role oversees all banquet operations from intimate gatherings to high-volume weddings, corporate events, and resort activations, ensuring flawless service, operational excellence, and memorable guest experiences.
This is a hands-on leadership role that requires strong floor presence, attention to detail, and the ability to lead teams in a fast-paced, dynamic environment
POSITION OVERVIEW
Lead & Develop the Team
- Recruit, train, schedule, and lead banquet staff including Captains, Servers, and Support Staff
- Foster a culture of accountability, teamwork, and service excellence
- Provide ongoing coaching and development to elevate performance
Execute Exceptional Events
- Oversee all banquet functions from set-up to breakdown, ensuring flawless execution
- Collaborate closely with Sales, Culinary, and Event teams to bring each event vision to life
- Ensure all details—including timelines, room setups, décor, and service flow—are executed to standard
Deliver Elevated Guest Experiences
- Act as the primary operational contact during events
- Anticipate guest needs and ensure seamless service delivery
- Resolve issues quickly and professionally, ensuring guest satisfaction
Operational Excellence
- Ensure compliance with company standards, safety, and sanitation protocols
- Maintain high standards for banquet setup, presentation, and service execution
- Oversee inventory, equipment, and banquet spaces to ensure readiness
Financial & Business Management
- Manage labor scheduling and productivity to align with business levels
- Support budget adherence and cost control initiatives
- Partner with F&B leadership to drive revenue opportunities and profitability
What are we looking for?
QUALIFICATIONS
- 3+ years of banquet or event operations leadership experience in a hotel or resort environment
- Proven ability to execute high-volume, high-quality events (weddings, corporate, social)
- Strong leadership presence with the ability to motivate and inspire teams
- Exceptional organizational and time management skills
- Ability to multitask and thrive in a fast-paced environment
- Excellent communication and problem-solving abilities
- Knowledge of food safety, service standards, and banquet operations best practices
- Flexible schedule, including evenings, weekends, and holidays
PHYSICAL REQUIREMENTS
- Ability to stand and walk for extended periods.
- Ability to lift up to 40 pounds.
- Ability to work indoors and outdoors, including warm weather conditions.
- Ability to manage multiple priorities while maintaining composure under pressure.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.
As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
Compensation:
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$Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.