Job Description
About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.
Baptist Medical Center is currently hiring for a Full-Time Days Patient Access Supervisor to join our PAS Call Center Department at our Southbank Plaza location here in Jacksonville, FL area.
Shift Details: Monday through Friday 8:30 AM to 5:00 PM
As a Patient Access Supervisor, you will be responsible for:
Registering patients accurately and efficiently.
Utilizating multiple systems and interfaces.
Cross-Training in order to work in multiple patient access areas.
Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters.
Contributing to PAS Goals as defined annually (Collections, Palm Scanning, etc.).
Possessing a strong understanding and able to explain State and Federal regulations including EMTALA, AHCA, and JCAHO.
Maintaining a professional relationship with all clinical and non-clinical team members including peer leaders in other departments.
Articulating compliance documentation and ensure completion of required patient consent forms.
Maintaining patient privacy in accordance with HIPAA guidelines.
Assisting in the On-Call rotation for the assigned area including staffing as needed.
Providing daily leadership to the assigned department in coordination with the PAS Manager.
Experience Requirements:
1-2 years Customer Service Experience Required
1-2 years Healthcare Experience Required
1-2 years Insurance Experience Required
1-2 years of Leadership Experience Required
1-2 years of Patient Access Services Experience Required
1-2 years of Scheduling Experience Required
1-2 years of Patient Financial Services Experience Required
Education & Credential Requirements:
High School Diploma Required
CRCS and/or CHAA at least 1 within 90 days of hire.
This Patient Access Supervisor will be located at Baptist Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!
Primary Location:
Downtown - Southbank Building 1