Sr Specialist IT Onsite Support
Job Description
Discover a more connected career
We are looking for technically skilled candidates with good problem-solving abilities for the position of Sr Specialist IT Onsite Support. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems.
Connecting you to great benefits
- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
What you’ll do
• Serves as the first point of escalation for more complex IT support issues.
• Provides friendly, courteous, and quality systems support to all users
• Responds to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems
• Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems
• Documents customer requests in call tracking system, routes problems as required and documents clear and detailed resolution notes for all incidents / problems being closed.
• Completes warranty repairs work as necessary
• Refers major hardware or software problems or defective products to vendors
• Suggests improvements to current processes to improve productivity
• Uses asset database to manage the location of assets
• Follows standard IT Support procedures
• Stays current with system information, changes and updates.
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What you’ll need
- To be 18 years of age or older
- Authorization to work in the United States for this company
- One year of relevant work experience
- Strong knowledge of Windows OS troubleshooting/installing printer drivers/etc
- Basic knowledge of networks/topography. Basic knowledge of network gear and setting up remote networks/VPNs
- Basic knowledge of troubleshooting tablets/remote devices/phones.
- Basic hardware knowledge (replacing parts/etc)
- Knowledge of imaging and deploying various mobile assets.
- Ability to set up offices (ISPs/cabling)
- Able to support field employees (good communication and analytical skills).
- Use of remote tools to troubleshoot.
- Installation and training on new hardware/software.
- Willing to travel to various work sites.