Manager - Regional Manager Physical Touch Points Grand Center.Customer Experience and Services

Manage the development and implementation of strategies (Yello Experience, All in One Touchpoints, etc..) for outstanding Customer Experience & Service at the Company’s physical touch points (Owned and non-Owned) as well as supporting the implementation of Marketing, MMC, EBU and Sales and Distribution and any other relevant department strategies through MTNC owned customer touchpoints (Service Centers, Airport, Lounges, and others) and non-Owned Touchpoints (Branded Stores, Mobile Service Centre, Shop in shops etc.) Context MTN Cameroon currently owns 19+ Service Centers, 130+ Branded Stores and 60+ Mobile Service Centers across the country which focuses primarily as Customer Support & Service, Sales and then Customer Education. MTN Cameroon has embarked in an initiative to diversify the current ownership model towards the proper mix of owned vs. non-owned to increase proximity, deliver Yello Experience and growth value to customers