Job Description
Position Summary
The IT Support Manager reports to the Director IT Offices Europe, Middle East and Africa and is responsible for delivering Tier 1 and Tier 2 IT support across our Cape Town and Johannesburg offices and remote locations. The role ensures the stability, security, and performance of IT infrastructure (wired and wireless), while supporting associates both on-site and remotely.
This position also contributes to IT projects, maintains IT security compliance, and provides occasional onsite support across EMEA locations.
Scope
Location: Cape Town
Onsite Requirement: 5 days per week
Role Type: Individual Contributor
Travel: Approximately 10% (Johannesburg)
Key Responsibilities
- Provide Tier 1 & Tier 2 IT support (remote and deskside) across our Cape Town and Johannesburg offices and remote locations
- Manage and maintain IT infrastructure, including networks, servers, and end-user devices
- Ensure IT security compliance across all systems and equipment
- Support associates with IT service requests and ensure timely resolution via ticketing systems
- Manage moves, adds, and changes (new hires, leavers, transfers, office moves)
- Install, configure and maintain IT equipment (laptops, mobiles, AV tools, servers, networking)
- Manage wired and wireless corporate networks (guest and associate)
- Administer Microsoft 365 services and user access (ID creation, permissions)
- Maintain disaster recovery and business continuity tools and plans
- Manage IT support mailboxes and ensure SLA adherence
- Oversee third-party suppliers and approve invoices
- Maintain telephony systems, AV setups, and meeting room technology
- Ensure backup policies are adhered to across devices
- Support regional IT projects and provide onsite coverage when required
- Continuously develop technical skills and contribute to the wider IT team
Candidate Profile – Experience
- Experience in desktop and server support environments (physical, virtual, and cloud-based)
- Strong customer service experience with a user-focused mindset
- Experience supporting enterprise IT infrastructure and operations
- Project management experience or exposure desirable
- Familiarity with IT security standards and corporate policies
Skills & Competencies
- Strong communication skills (verbal and written)
- Proactive, reliable, and solutions-oriented
- Ability to work independently and within a team
- Strong troubleshooting and problem-solving skills
- High attention to detail and ability to manage multiple priorities
- Innovative mindset with continuous improvement approach
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
WHY JOIN MARRIOTT INTERNATIONAL?
Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For™ in 2026 by Great Place to Work®. This is a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive
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