Associate Director-Sales Loyalty

Overall Purpose: To lead, direct, and optimize a team of telesales

representatives in a consumer call center, driving revenue growth through

effective sales and upselling strategies while ensuring superior customer

service and satisfaction.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following.
Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
Data Analysis and Strategy Development: Analyze data to develop and

implement strategies that drive revenue generation and continuous

improvement.
Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce

expenses.
Strategic Policy and Innovation: Implement strategic policies and develop

innovative initiatives for technology, corporate compliance, training, and

workforce planning.
Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and

international vendor relationships.


Job Contribution: Oversees entry to senior-level sales employees, responsible for executing sales plans, assigning tasks, and adherence to company policies. Leads the team to manage average sales quota or territory. May have consumer or midsize to large, complex business to business sales. Utilizes strong

product and pricing knowledge, exercises judgment and resolves complex

problems. Responsible for influencing decisions regarding the hiring, firing,

disciplinary action, and promotional activity for subordinates. If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity. Supervisor Yes

Education/Experience: Bachelor’s degree (BS/BA) desired. 8+ years of related sales experience.

Weekly Hours:

40

Time Type:

Regular

Location:

Orlando, Florida

Salary Range:

$77,400.00 - $116,200.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.