Bakery - Assistant Manager

Job Title:                     Assistant Bakery Manager Department:              Bakery Reports To:                 Bakery Manager FLSA Status:                Nonexempt     Summary The Assistant Bakery Manager will have the necessary confidence, commitment, and motivation to move their staff and themselves towards success.  Key personality traits and skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher.  Must be self motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed.    Essential Duties and Responsibilities Include the following (other duties may be assigned):   The Assistant Bakery Manager assists in the development of the Bakery Department by coordinating activities of all employees engaged in the sales and processing of bakery products in the absence of the Bakery Manager    Leads by example; models correct behavior and adherence to company policies and procedures Responsible for training and developing employees to assure freshness, quality, customer service, and sanitation Ensures proper training on weighing, slicing, cutting, and serving of bakery goods On an on-going basis, trains employees in suggestive selling and merchandising techniques, and customer service skills Assists the Bakery Manager with the ordering and receiving of products, and proper invoice routing Responsible for the implementation and execution of all merchandising programs Sets up advertising displays or arranges merchandise on counters and tables to promote sales Assures consistency in Bakery Department policies and procedures by observing employee work habits and providing necessary feedback Maintains the Bakery Department under current California Weights & Measures mandates and trains all employees on the use of proper tares and accurate weights Monitors price integrity standards by focusing on accurate pricing, correct signage, and posted weights Packages, displays, and merchandises all bakery goods according to company standards Maintains current health codes and company standards regarding sanitation and cleanliness Understands proper usage of authorized cleaning chemicals Follows the “FIFO”rotation system (first-in, first-out) to maintain freshness of product and reduce shrink Covers, labels, and dates all leftover products; utilizes leftover products before opening new product Inspects items during baking processes; including measuring temperatures throughout process to maintain quality and sanitation Inspects finished bakery products to ensure BFLA standards of quality, weight specifications, and presentation Follows safety work standards and reports any safety hazards to the Bakery Manager and/or Store Director Documents all safety training and reports accidents under compliance of Cal OSHA SB 198 Focuses on inventory control i.e., theft, shrink and proper storage to avoid loss of product Bakes products as needed Assist with receiving, breakdown, and storage of Bakery products Maintains cleanliness of Bakery Department Responsible for all material in the Bakery Logbook Responsible for communication with the Bakery Manager and Store Director on all department related issues Responsible to use the tools provided by management As needed, assists with the preparation of the weekly work schedule Assists with managing cost control by managing overtime and controlling supply costs Assists customers with orders, engaging in suggestive selling techniques Responsible for providing customers with extraordinary service that exceeds customer expectations, with a smile and a willing attitude Addresses customer complaints or inquiries in such a manner to ensure customer satisfaction Follows and enforces policies set forth in the employee handbook at all times, especially regarding service standards and appearance Meets and exceeds BFLA standards in service, quality, freshness, and cleanliness   Supervisory Responsibilities In the absence of the Bakery Manger, manages employees in the department.  He or she carries out supervisory responsibilities in accordance with company policies and applicable laws.  Other responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems.   Customer Service Skills The Assistant Bakery Manager is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers.  He or she is required to follow established policies and guidelines that go beyond simply smiling and greeting customers.  Going above and beyond encompasses attitudes, respect, and flexibility.  The Assistant Bakery Manager is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.   Education and/or Experience High School diploma or general education degree (GED); or three to six months related experience.   Language Skills Ability to read and interpret documents such as safety rules, memos, bakery orders, operating and maintenance instructions, procedure manuals and schedules.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers, or employees of Bristol Farms.   Knowledge of English This is a customer service driven position.  The candidate must have the ability to speak, read, and understand English.   Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers. Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to resolve conflicts in such a manner to create a win-win situation.  Ability to analyze a variety of situations, think through to a solution and implement the solution.   Physical Demands While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls.  The employee occasionally is required to reach with hands and arms.  He or she is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The staff member must frequently lift and /or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close and color vision.   Work Environment While performing the duties of this job, the employee regularly works near moving mechanical parts.  The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn.  The noise level in the work environment is usually moderate and occasionally loud.