Order Fulfillment Representative

Order Management & Coordination

• Process and validate customer orders in SAP, ensuring accurate pricing, quantities, and availability.

• Coordinate with planning, warehouse, logistics, and production to secure timely fulfillment and resolve delays.

Customer Communication & Support

• Serve as the primary contact for order status, availability, delivery updates, and inquiries.

• Provide shipment updates and manage escalations or complaints professionally.

Cross‑functional Collaboration

• Partner with planning, procurement, warehousing, finance, and quality teams.

• Contribute to process improvements that enhance customer experience and order accuracy.