Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking an experienced Guest Experience Manager to join our Guest Experience team. This role is responsible for leading guest-centric experiences across the property, ensuring exceptional service standards for VIP and Elite guests, and supporting operational excellence throughout the guest journey.

What You Will Do

• Maintain thorough knowledge of Front Office systems including Opera, Web Check-In, HotSoS, Go Concierge, and related operational platforms.
• Review daily arrivals and departures to ensure seamless handling of VIP, return, and special attention guests.
• Lead Guest Focus Programs including long-stay experiences, milestone celebrations, preference collection, and upselling initiatives.
• Handle guest feedback, complaints, and service recovery professionally, ensuring all follow-up actions are completed effectively.
• Collaborate closely with operational departments to create and execute guest-centric experiences throughout the hotel.
• Actively engage with guests, anticipate their needs, and personalize service whenever possible.
• Support Front Office, Concierge, and lobby operations during high-volume periods or operational needs.
• Lead by example, ensuring the team upholds Four Seasons culture, standards, and guest recognition practices.
• Maintain accurate guest preferences and profiles to support personalized future stays.
• Identify opportunities to “wow” guests and create memorable luxury experiences.

What We Offer

• Competitive salary and comprehensive benefits package
• Complimentary employee meals, transportation and laundry services
• Opportunities for professional development and training
• Four Seasons recognition programs and global career opportunities

Schedule & Hours

• Full-time, permanent position
• Flexible schedule depending on operational needs

If you are passionate about delivering personalized luxury experiences, leading high-performing teams, and creating unforgettable guest journeys, we would love to hear from you.