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Job Description
Job Id:
2690
# of Openings:
1
Operations Manager
Purpose
Improve the operational systems, effectiveness, and revenue generation for our nationwide Account Managers. Oversee and improve processes and policies in support of the organization’s mission.
Summary
Operations Managers oversee a nationwide fleet of field-based account managers. They manage the day-to-day operations and drive initiatives in the management team and organizationally that contribute to long-term operational excellence. Operations managers develop standard operating procedures and implement best practices to ensure maximum efficiency in the field. They are responsible for training programs, reporting, sales objectives, budgets, oversight of inventory on vans, logistics, and the safety of our fleet.
Duties Critical to Success
Purpose
Improve the operational systems, effectiveness, and revenue generation for our nationwide Account Managers. Oversee and improve processes and policies in support of the organization’s mission.
Summary
Operations Managers oversee a nationwide fleet of field-based account managers. They manage the day-to-day operations and drive initiatives in the management team and organizationally that contribute to long-term operational excellence. Operations managers develop standard operating procedures and implement best practices to ensure maximum efficiency in the field. They are responsible for training programs, reporting, sales objectives, budgets, oversight of inventory on vans, logistics, and the safety of our fleet.
Duties Critical to Success
- Excellent communication skills, both written and verbal
- Perform training for Account Managers
- Maintains regular outreach to remote team and responds quickly to requests for support
- Assist with inventory control
- Troubleshooting and problem-solving skills
- Ability to oversee and complete project management
- Actively utilizes and manages time
- Observable management and leadership skills
- Adhere to the duties listed in the Operations Manager job description and CKE code of conduct
Knowledge, Skills, and Abilities Critical to Success
- Able to successfully manage field-based teams
- Able to lift boxes up to 25 pounds and work extended periods seated at a desk
- Relays information to corporate and the fleet that allows Account Managers to perform the role to the best of their ability
- Focused exclusively on account managers and their daily results
- Able to lead and motivate others
- Able to successfully manage up to 10 direct reports
- Able to develop the skills of each account manager to ensure a successful route and customer satisfaction
- Able to produce results for AM selling
- Must be able to read and interpret reports, implement KPIs, and come up with executable action plans
Deliverables
- 100% of quota for Account Manager invoicing
- 100% of quota for Account Manager selling
- 100% accuracy on inventory counts in the fleet
- 100% of quota for Key buyback participation
- 100% of quota for new Account Manager placement
- 100% maximization of Account Manager routes
- Manage a team of up to 10 direct reports
Relations to supervisory and subordinating roles within the company
Immediate Supervisor: Tactical Operations Manager
Direct Reports: Territory Managers, Assistant Territory Managers, and Account Managers
Job specifications, standards, and requirements
Immediate Supervisor: Tactical Operations Manager
Direct Reports: Territory Managers, Assistant Territory Managers, and Account Managers
Job specifications, standards, and requirements
- At least 3 years of management experience, with experience on a national level preferred
- Proven experience managing a team of 10 or more direct reports
- Excellent computer skills (must be able to touch type) and proficient in Excel, Word
- Superior communication skills, both verbal and written
- Demonstrated leadership and vision in managing groups and major projects or initiatives
- Excellent interpersonal skills and a collaborative management style
- A demonstrated commitment to high professional ethical standards
- Excels at operating in a fast-paced, community environment
- Excellent people manager, open to direction
- Ability to hire, develop, and retain staff
- Has an unwavering commitment to get the job done--isn’t easily discouraged
- Ability to challenge and debate issues of importance to the organization
- Ability to look at situations from several points of view
- Persuasive with details and facts
- Delegates responsibilities effectively
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