Job Description
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you'll build
We are looking for an intern who would like to be part of a large IT transformation project aimed at harmonizing SAP Customer Service Support.
In this role, you will support the project team in refining standard processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM) by:
- Creating and maintaining clear work instructions and enablement materials to support adoption of new tools and ways of working.
- Supporting project management activities such as task tracking, cross-team coordination, and gathering feedback from end users.
- Organizing and prioritizing work backlogs to keep project activities on track.
- Helping modernize how documentation is stored and shared, moving from static files toward more scalable and flexible solutions.
What you bring
- Currently studying Business Administration, Business Information Technology, or a related field at university; available for at least 6 consecutive months, with possible extension.
- Strong communication skills in English.
- High attention to detail, proactive mindset, and willingness to learn and work independently.
- Proficiency in MS Office, especially PowerPoint.
- Interest in IT service processes and how large organizations manage IT operations.
- Curiosity about digital tools and willingness to learn new platforms
Where you belong
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity and impact.
You will join the Service Management Processes & Solutions team, which is driving a global IT project to simplify and align business processes and roll out a new service management platform across SAP.
In this role, you will work closely with the project team, focusing on process documentation and supporting day-to-day project activities.
This position will provide you:
- Hands-on experience in a large-scale global IT project.
- Understanding of how IT service and operations management works in practice.
- Familiarity with ServiceNow, a leading IT service management platform.
- Insight into SAP’s internal business processes.
- Practical experience in modernizing a documentation platform.
Start date: June 2026
Duration: 6+ months
Work schedule: Full time
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 441128 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid
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