Commercial and Support Manager

Overview

ENERPAC – Who we are?

Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries

The Company makes complex, often hazardous jobs possible safely and efficiently

Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world

The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin

Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/.

Summary – basic function of the role

The Commercial & Support Manager is responsible for driving sustainable commercial growth in the aftermarket by executing the spare parts strategy, optimizing pricing and digital tools, and converting the installed base into profitable maintenance and service opportunities

The role connects Sales, Service, Engineering and Operations to improve commercial performance, data quality and customer value throughout the aftermarket lifecycle.

Job Duties and Responsibilities

• Drive the execution and commercialization of the global spare parts strategy.
• Identify and develop aftermarket growth opportunities using installed base and customer lifecycle data.
• Convert installed base potential into maintenance, service and spare parts revenue.
• Identify commercial risks and opportunities and recommend corrective actions.
• Own and optimize the aftermarket price list to balance competitiveness and profitability.
• Ensure pricing governance and monitor pricing performance.
• Lead the digitalization and continuous improvement of aftermarket processes.
• Maintain and further develop the CPQ tool and commercial content.
• Ensure accuracy and governance of Bills of Materials (BOMs) for quoting and pricing.
• Use data analytics to improve conversion, decision-making and commercial performance.
• Ensure marketing and sales materials are accurate and aligned with the commercial strategy.
• Support customer-focused value propositions and messaging.
• Collaborate closely with the Operational Aftersales Supervisor.
• Act as the commercial interface between Sales, Service, Engineering and Operations.
• Provide commercial insights, reporting and KPI tracking.
• Translate complex data into actionable business recommendations.

Skills and Competencies

• Strong commercial mindset with focus on revenue growth and profitability.
• Excellent analytical and data interpretation skills.
• Experience with CPQ systems, pricing structures and digital tools.
• Strong stakeholder management and influencing skills.
• Dutch and English language
  

  Other languages are a plus.

• Excellent communication and presentation skills across all organizational levels.
• Structured, detail-oriented and process improvement focused.

Education and Experience

• Bachelor’s or Master’s degree in Business Administration or similar (preferred). (For example TBK / BK5 / Industrial Engineering Management).
• Technical Bachelor’s degree or equivalent technical background is an advantage.
• Minimum 5 years of experience in an international commercial or aftermarket role.
• Proven cross-functional stakeholder management experience.
• Experience with data-driven decision making, reporting and pricing.

Work Benefits

This is a unique opportunity to shape the future of our global After Sales business within a market-leading organization

As Commercial and Support Manager, you will play a key role in driving profitable aftermarket growth by optimizing commercial processes, pricing, and digital tools while collaborating with cross-functional teams in an international environment that values innovation, collaboration, and performance.