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Service Catalogue Manager
Warsaw, Masovian Voivodeship, PolandPosted 3 weeks ago
Full-timehybridMid-Senior Level
Job Description
- Accountability for the management and maintenance of Service Catalogue, Service Requests Catalogue, Service Offerings
- Defining, executing, monitoring and improving Service Catalogue Management practice
- Setting up and reporting on Service Catalogue Management KPIs
- Ensuring that the IT Service Catalogue contains accurate information
- Ensuring that the existing Service Catalogue is properly reflected in the ITSM solution
- Preparing communication for end users announcing new or retired IT services
- Preparing required policies and Standard Operating Procedures (SOPs) supporting Service Catalogue Management practice
- Contributing to all other ITIL practices
- Creating a positive customer experience
- Other specific duties as assigned by the team leader
- At least 5 years of professional experience in IT after completed studies, with at least 2 years in a similar position
- Excellent practical knowledge of IT Service Management, with hands-on experience implementing, managing, and improving Service Catalogue and Service Request Catalogue practices within an ITSM solution
- Solid understanding of the IT service lifecycle and the interoperability of complex information systems
- Experience applying internal IT policies (e.g. security, data protection) to service definitions and maintaining catalogue data quality in line with classification standards
- Ability to gather, document, and validate service requirements with Service Owners and business stakeholders
- Ability to produce and interpret Service Catalogue KPIs and drive continuous improvements based on metrics, feedback, or reviews
- Skill in creating clear, user-oriented service descriptions and communicating service changes to end users
- ITIL Expert certificate (non mandatory)