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Job Description
JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site.
Team Leadership & Management
- Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements
- Conduct performance appraisals for direct reports and set clear individual objectives
- Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support
- Promote "Safety First" culture ensuring adherence to JLL Cardinal Rules of Safety
- Deliver monthly toolbox talks and safety awareness programs to keep workforce updated
System Operations & Technical Management
- Operate all facility systems competently and efficiently, making improvement recommendations
- Control all MEP assets and building systems operations in compliance with statutory regulations
- Monitor CAFM systems within SLA/KPI requirements
- Ensure technical and legislative updates are communicated and implemented by the engineering team
Compliance & Risk Management
- Conduct regular supervisory health and safety inspections and logbook audits
- Handle critical incident reporting, near-miss documentation, and after-action reviews
- Carry out site supervisory visits to ensure work quality meets required standards
- Review RAMS, competencies and permits sourced by the admin team
Client & Stakeholder Relations
- Serve as primary contact for engineering matters with site teams
- Attend and deliver weekly operations meetings in a professional manner
- Take ownership of client needs and maintain good customer communications
- Build stable relationships through proactive engagement
Performance Management & Reporting
- Prepare information for monthly engineering reports
- Ensure contract efficiently meets all SLA and KPI requirements
- Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations
Vendor & Supply Chain Management
- Ensure specialist vendor visits are properly prepared and approved by site management
- Review technical quotes before submission for approval
- Source quotes and organize works under Technical Manager threshold
- Manage critical spares inventory including stock registers and monthly audits
Emergency Response & Flexibility
- Participate in site escalation processes including on-call emergency response
- Work flexible schedules including extended/non-standard hours as needed
- Serve as first point of contact for helpdesk and allocation desk for resource/technical issues
- Provide written incident reports and prepare basis for remedial work quotes
Experience Background:
- 5-10 years' field experience in facilities or construction management
- Progression from technical/supervisory roles into project management
- Track record in high-end commercial, corporate, or events environments
- Experience executing work with minimal disruption to premium operations
Key Attributes:
- Autonomous delivery capability in pressured environments
- Client-facing professionalism representing JLL's brand
- Discretion in high-profile commercial settings
- Ability to balance technical delivery with relationship management
- Understanding of sophisticated client expectations