Club General Manager
Job Description
As Club General Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Club General Manager, I will assume full responsibility for the efficient operation in the following:
Create a culture of “care” across my department and beyond
Responsible for all aspects of the recruitment, management, and development of Club F&B team
Supervise & Mentor the Restaurant & Bar service team, Host team, Private room, & co working spaces team.
Work closely with Membership & Programming Teams to ensure aligned vision and operational readiness
Maintain a positive & supportive relationship with culinary and beverage team.
Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
Focus and review regularly through my physical presence in my department, our rigorous adherence to LQA standards.
Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
Responsible for inspecting department and guests’ orders on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.
Be responsible and ensure that Restaurant amenities, menus and wine lists will remain relevant and in keeping with Six Senses wellness and sustainability practices.
Have a full knowledge of menus and specials of all outlets and a good knowledge of the wine list and be able to recommend wine in absence of sommelier.
What’s in it for you?
At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:
Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
Holistic Wellbeing– Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.
Qualifications
To execute the position of Club General Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and more than five years’ experience in a similar hotel operations role with proven references.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
Fluent in English; I understand that additional languages are preferred.
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Club General Manager at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.