Customer Success Manager, Scale

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Scale based in Canada.

This role sits at the intersection of customer success, revenue growth, and high-velocity engagement within a fast-scaling eCommerce SaaS environment. You will manage a large portfolio of merchants using a pooled, at-scale model supported by AI-driven tools that help prioritize outreach and surface opportunities. Your focus will be on identifying accounts at risk, re-engaging disengaged users, and uncovering expansion potential across a broad customer base. Operating primarily through shared inboxes and scalable communication channels, you will ensure timely, high-impact interactions that directly influence retention and net revenue growth. This is a highly commercial role where every action is tied to measurable business outcomes. You will also contribute to group enablement initiatives such as webinars and lifecycle campaigns, amplifying your impact across the customer base.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Scale based in Canada.

This role sits at the intersection of customer success, revenue growth, and high-velocity engagement within a fast-scaling eCommerce SaaS environment. You will manage a large portfolio of merchants using a pooled, at-scale model supported by AI-driven tools that help prioritize outreach and surface opportunities. Your focus will be on identifying accounts at risk, re-engaging disengaged users, and uncovering expansion potential across a broad customer base. Operating primarily through shared inboxes and scalable communication channels, you will ensure timely, high-impact interactions that directly influence retention and net revenue growth. This is a highly commercial role where every action is tied to measurable business outcomes. You will also contribute to group enablement initiatives such as webinars and lifecycle campaigns, amplifying your impact across the customer base.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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