Senior Communication Specialist

Company:

Mercer

Description:

Job Description

We’re seeking a Senior Communications Specialist who combines strategic thinking with hands‑on marketing execution. This role partners closely with consulting and client service teams to plan, deliver, and measure client communications and marketing programs from strategy through execution. The ideal candidate brings strong experience in direct marketing, excellent stakeholder management skills, and a data‑driven approach to improving client engagement and demand generation.

What can you expect?

• This position brings a broad, practical understanding of communication best practices, marketing project planning, and client delivery to every engagement. 
• Direct collaboration with clients to assess current communications and channel options, then recommend prioritized, measurable improvements. 
• End-to-end ownership of marketing programs—annual communication calendars, multichannel campaigns, and stewardship plans—that align with client goals. 
• Close coordination across internal teams and external vendors to manage campaign execution while maintaining brand standards, quality, and timelines. 
• Acts as project manager to facilitate reviews between carriers, internal stakeholders, and clients, working closely with copywriters, designers, digital specialists, print production, and reporting & analytics to keep projects efficient and aligned.
• Preparation of client-facing materials and support for meetings, strategy workshops, and stewardship reviews with presentations, one-pagers, and status updates. 
• Proactive identification of opportunities to grow client relationships through new communications initiatives and value-added services.

We will count on you to:

• Oversee the development and timely delivery of annual client communication calendars, ensuring each plan supports client priorities and business objectives. 
• Plan, coordinate, and execute complex, multichannel marketing campaigns that align with client goals and drive measurable results. 
• Lead and manage internal and external relationships as the project manager—setting expectations, monitoring quality, coordinating consulting, creative, digital, copywriting, design, print production, and analytics teams, and facilitating reviews between carriers, stakeholders, and clients to keep work efficient, aligned, and delivered on time and on budget.
• Produce polished client deliverables and presentations that clearly connect marketing activity to business outcomes. 
• Act as a trusted advisor to clients—balancing strategic insight with pragmatic, results‑oriented execution.
• Develop and manage annual client communications budgets—aligning spend to strategic priorities, providing recommendations to maximize ROI.

What you need to have: 

• Minimum 5 years of experience in consumer direct marketing and/or business-to-business direct marketing or equivalent in experience or demonstrated capabilities.
• Experience with project management, specifically managing both internal and client-facing work.
• Demonstrate excellence in written and oral communication to effectively present new concepts and drive outcomes.
• Persuasive negotiating skills as measured through ability to convince key internal and external stakeholders to approve and support firm-developed marketing strategies.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.