IT Desktop Support Technician

We have an immediate opportunity for an IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides technical support for end-user hardware, software, and A/V conference room technologies. The role involves hands-on troubleshooting, system deployment, and cross-functional collaboration to ensure effective and timely support while delivering the highest level of customer service. This entry-level role is perfect for individuals eager to grow their IT skills while supporting a dynamic and collaborative environment. Key Job Responsibilities Provide on-site and remote technical support for end-user devices and workplace technologies (including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment). Troubleshoot hardware, software, and connectivity issues for end users, escalating as needed to senior technicians or analysts to ensure timely resolution. Execute endpoint deployment and imaging tasks using standardized tools (Intune, SCCM, etc.) and participate in patch validation and software installation under defined procedures. Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT related equipment. Support and maintain conference room AV systems, including setup and live support for onsite meetings and video conferencing (Teams, Zoom, Webex). Support VIP users and executive staff with a high degree of professionalism. Escalate complex issues to senior support staff or system administrators as needed. Support IT team with system rollouts, upgrades, and routine maintenance tasks. Ensure endpoint compliance with corporate standards, security tools, and patching requirements to maintain environment health and security posture. Qualifications/Requirements Required Skills Education & Experience: High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred). Two+ years of experience in IT support, help desk, or related technical role. Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus. Travel requirements: Ability to travel to other Komatsu locations as needed; up to 10%. Preferred Skills Basic knowledge of Windows 11 and MacOS client operating system environments. Familiarity with Microsoft Office Suite, Office 365, and common business applications. Basic understanding of networking concepts (IP, DNS, DHCP). Strong time management, problem solving, troubleshooting and multi-tasking ability. Experience in a production or manufacturing environment Additional Information