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Job Description
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!
Responsible for supporting Mercury Insurance across both Mac and Windows environments, this role focuses on resolving complex end-user computing issues and owning escalations end-to-end. The position drives problem management initiatives, implements preventive solutions through automation and packaging, and analyzes trends to improve overall support effectiveness. Additionally, this individual mentors technicians on advanced troubleshooting and is prepared to step in as interim Team Lead when designated.
Position Summary:
The primary job...