Field Service Technician

In this highly visible role, the Field Service Technician will serve as a liaison between the customer and the company on technical service issues with responsibilities to include: machine buy-off, installation and training, troubleshooting of mechanical and electronic equipment, installation of aftermarket upgrades and provide customers with E-mail/Phone support. Most of these duties will be conducted in the field at the customer’s location. 

Role Responsibilities: 

• Testing, troubleshooting, servicing and repairing of ultra-precision machines in the field, as well as within Precitech's facility. 
• Coordinating and performing machining installations and training. 
• Coordinating and performing formal customer acceptance of Precitech's equipment. 
• Complete machine set-up and standard part cutting for Precitech's Electro-Optic product line. 
• Implement machine upgrades and retrofits for obsolete components. 
• Conduct telephone and e-mail support with customers. 
• Prepare quotations for both paid service and spare parts. 
• Maintain the Field Service area in a clean and orderly fashion.
• Maintain the customer database with accurate information. 
• Other duties as they may be assigned. 

Qualifications: 

• Must be both accountable and flexible
• Associate's degree (Bachelor's Degree preferred) in Engineering or Electronics with proven experience working with complex electro-mechanical capital equipment. 
• Familiarity with motion controls, DC servo systems, programmable logic controllers, personal computers, and rudimentary networking. 
• Working knowledge of hydraulic and pneumatic systems with ability to follow schematics.
• Knowledge of material removal machine tools; tool set-up, part programming, basic machine operation is a plus. 
• Detail oriented, highly motivated team player capable of working with little direct supervision. 
• Proficient with Microsoft Office, especially Word, Excel and PowerPoint. 
• Strong troubleshooting skills. 
• Superior customer relation and effective communication skills, both verbal and written. 
• Must have good organizational skills, to plan and coordinate work scope, equipment logistics, and customer site requirements to allow for effective equipment installation and servicing. 
• Must be willing to travel extensively both domestically and internationally, for machine installations, service or repair work.