Manager - Administration

Role Overview

Manager is responsible for overseeing statutory compliance, facility coordination, patient service management, and interdepartmental operations to ensure smooth and efficient hospital functioning.

Key Responsibilities

1. Regulatory Compliance & Licensing

Manage end-to-end licensing, renewals, and compliance submissions for the following statutory requirements:

• Atomic Energy Regulatory Board (AERB)
• Thermoluminescent Dosimeter (TLD) batch compliance
• Nursing Home License
• Medical Termination of Pregnancy (MTP) License
• Biomedical Waste Management Authorization
• Hazardous Waste Management Compliance
• Ambulance Registration
• Blood Storage License
• Food and Drug Administration (FDA) License
• Food Safety and Standards Authority of India (FSSAI) License
• Fire Safety Certification
• Lift (Elevator) License
• Electrical Compliance
• Diesel Generator (DG) Compliance
• Consent to Operate (CTO)
• Legal Metrology Department (LMD) Compliance
• Indian Performing Rights Society (IPRS) – Public Performance License
• Pre-Conception and Pre-Natal Diagnostic Techniques (PCPNDT) Registration

2. Transport & Logistics Coordination

• Arrange transportation for visitors from various units to Pune facilities.
• Coordinate hotel bookings for visiting personnel.
• Liaise with management to finalize vendor contracts for transportation and accommodation services.

3. Food & Beverage (F&B) Operations

• Coordinate with the F&B department for manpower planning and deployment.
• Conduct daily rounds of kitchen and cafeteria areas.
• Identify operational issues and ensure timely resolution through coordination with relevant teams.

4. Housekeeping (HK) Management

• Oversee housekeeping manpower allocation and area coverage.
• Conduct daily inspections to monitor cleanliness and hygiene standards.
• Report discrepancies and ensure corrective actions are implemented promptly.

5. Vendor Billing & Payments

• Verify monthly bills for F&B and housekeeping services.
• Ensure accurate processing and submission for payment in a timely manner.

6. In-Patient (IP) Discharge Coordination

• Coordinate with IP floor teams regarding planned and unplanned discharges.
• Work closely with IP coordinators to expedite the discharge process and improve patient flow.

7. Patient Issue Resolution

• Address and resolve patient concerns on the floors on behalf of the operations department.
• Ensure all issues are handled professionally and resolved amicably.

8. Out-Patient Department (OPD) Coordination

• Conduct OPD rounds regularly.
• Understand doctors’ requirements in the OPD area and facilitate prompt resolution.

9. Security & External Coordination

• Liaise with the security team to address and resolve security-related concerns.
• Represent the hospital at police stations, if required, to handle security or legal matters.

10. Patient Experience & Floor Management

• Conduct daily rounds of IP floors to interact with patients.
• Identify concerns proactively and ensure timely resolution to enhance patient satisfaction.

11. International Patient Support

• Coordinate with operations and marketing teams for: 
  • Form C processing
  • Currency conversion requirements for international patients