Process Expert, GBS Finance Operations (AR)
Job Description
Responsible for assisting the team to ensure that operations and tasks run smoothly with no issues and billing are done accurately and effectively.
Ensures accurate and completeness of customized statement billings to customers within the SLAs’
Ensures timeliness and accuracy of accounting entries input to system
Ensures no delay in cargo release by updating cheque number and amount in GFF system in an accurate and timely manner. Performs GFF cargo release in a timely manner by updating release order, cheque number and amount in GFF against HBL (House Bill) within 4 hours and a strict 2 hours for urgent case
Monitors and responses to Freight Cashier and functional mailbox emails are promptly cleared daily
Settles billing disputes in a timely manner to avoid collection being delayed
Creates and completes credit memo, invoice voiding and invoice upload
Performs voiding of invoices as and when receives request from origins/collectors/other stakeholders
Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request
Monitors and ensures emails are being replied within the same day and being resolved promptly
Responsible to back up the fellow team member in their absence
Responsible to back up the team leader in their absence especially on voiding and reporting
Ensures Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved
Ensures issues not resolved are escalated to supervisor on a timely basis
Trains new staff onboard on job task and to work with team leader to update the DPM on IFS, application and assists any ad hoc task whenever needed (as required)
- Candidate must possess at least a Diploma, Post Graduate Diploma, and Professional Degree in Business Administration/Business Management/Finance/Accountancy or equivalent.
0-1 year related experience in Finance and Accounts Payables
Possesses strong analytical skills and accounting knowledge. Shipping / Logistics knowledge
Can speak/write fluently in English
Strong working knowledge of Excel, Access, Database querying
Possesses strong communication and negotiation skills
Ability to work under pressure and tight deadline
Good attention to details & analytical mindset
Flexibility to able to work night shift