Sales & Customer Service Executive

Sales & Customer Service Executive
 

What we do at Weir

We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact

You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.

What you’ll do

• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

• Customer Relationship Management: Serve as the primary point of contact for internal and external stakeholders, managing inbound customer inquiries via Teams and email, addressing account inquiries, product queries, and shipment issues daily. 

• Cross-Functional Collaboration: Coordinate effectively with technical, warehouse, product, and sales teams to resolve demand and supply challenges, ensuring smooth communication and timely solutions. 

• Sales and Performance Monitoring: Monitor business plans and actual sales achievements across APAC regions, support sales reporting, and drive efforts to meet sales targets including output and input goals while minimizing overdue items. 

• Order and Supply Chain Management: Manage customer safety and Kanban stock requirements to ensure shorter lead times, follow up on urgent orders and deliveries, and oversee order processing lead times as per agreed operational standards. 

• New Product Development Support: Participate in new product launches, managing costing and supply lead times in collaboration with the NPD team, and contribute to WMM’s Sales & Operations Planning (S&OP) processes. 

• Customer Satisfaction and Feedback: Conduct customer surveys, analyze feedback, and implement action plans to maintain high customer satisfaction levels. 

• Communication and Reporting: Ensure timely circulation of sales communication packages, news updates, and other relevant reports to stakeholders. 

• Team Support and Ad-Hoc Tasks: Support the Sales & Customer Service Manager and Supply Chain Manager with ad-hoc requests and assist in process compliance including quality and shipping documentation. 

• Travel Requirements: Minimal travel expected; occasional night calls may be required and can be conducted remotely. 

What you’ll bring
Must-haves:

• Bachelor’s Degree in a relevant field. 

• 3–4+ years of experience in customer service or sales support, preferably in a similar industry. 

• Proficiency in SAP and advanced Microsoft Excel skills (including VLOOKUP and data manipulation). 

• Strong communication skills with the ability to work independently and collaboratively across teams.

Nice-to-haves: 

• Experience with Power BI for data visualization and reporting. 

• Basic skills in PowerPoint for presentations. 

• Information technology savvy with aptitude for continuous improvement. 

• Previous exposure to Sales & Operations Planning (S&OP) processes. 

Why join Weir?

We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. 

We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. 

We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits

• Competitive pay 

• Career development and learning support 

• Access to global inclusion networks 

• Regional and team-specific benefits 

• Sharebuilder scheme 

• Wellness support for you and your family 

• Collaboration with global teams 

• Study support