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Ayvens

Customer Service Expert

ZagrebPosted 5 days ago
Full-timeremote

Job Description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

After-sales activities in connection to vehicle maintenance and tire service

Monitoring and organizing the performance of contracted services (replacement vehicle, door to door…)

Active communication with customers through the call center

Monitoring and organization with users and suppliers of regular and irregular servicing

Cost control of allocated processes and monitoring of after-sales processes

Advisory and professional technical assistance to customers

Post-sales administrative activities

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

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Customer Service Expert at Ayvens | Renata