Job Description
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
ABOUT THE ROLE:
This role is responsible for supporting the administration of fiduciary accounts, ensuring adherence to governing documents, applicable laws, and organizational policies. The Trust Administrator works closely with senior team members to manage client accounts, address client needs, and support a consistent and compliant client experience.
Please see below for specific responsibilities and requirements for this role.
YOUR RESPONSIBILITIES:
The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities.
Fiduciary Account Administration: Supports the administration of trust accounts in accordance with governing documents, applicable laws, and organizational policies, ensuring alignment with fiduciary standards.
Account Oversight and Review: Reviews documents and account activity for accuracy and completeness, monitors transactions, and submits actions for approval as appropriate.
Client Support: Responds to client, beneficiary, and advisor inquiries, ensuring timely and professional resolution of routine requests.
Risk and Compliance Management: Ensures adherence to fiduciary, regulatory, and internal policy requirements, escalating issues as appropriate.
Issue Resolution: Partners with senior team members to address client issues, including distribution requests, fee inquiries, and account-related matters..
Account Lifecycle Management: Assists with account openings and closings, ensuring proper documentation, asset transfers, and accurate setup of account and tax reporting information.
Collaboration and Partnership: Works closely with internal teams and senior administrators to support account management and client service delivery.
Process Improvement: Participates in initiatives to improve operational efficiency and enhance service delivery to clients.
Other Duties: Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.
MINIMUM REQUIREMENTS:
Bachelor’s degree required.
3-5 years of experience in trust administration, financial services, or a related client service role.
REQUIRED SKILLS:
Qualified candidates will possess an intermediate degree of proficiency (typically from 3-5 years of work or practical experience), in:
Fiduciary Knowledge: Basic understanding of trust administration principles and fiduciary responsibilities.
Attention to Detail: Ability to review documentation and monitor account activity with accuracy.
Client Service: Ability to support client and partner needs in a professional and timely manner.
Risk and Compliance Awareness: Understanding of policies, procedures, and regulatory requirements.
Communication: Clear written and verbal communication with internal and external stakeholders.
Please refer to the “Skills for Success” section to learn how to stand out as an applicant.
SKILLS FOR SUCCESS:
Qualified candidates will possess an intermediate degree of proficiency (typically from 3-5 years of work or practical experience), in:
Relationship Support: Builds positive relationships with clients and internal partners.
Problem Solving: Identifies issues and supports resolution with guidance from senior team members.
Collaboration: Works effectively within a team environment.
Adaptability: Responds effectively to changing priorities and client needs.
Continuous Learning: Demonstrates willingness to develop fiduciary and technical expertise.
DOING THE RIGHT THING:
Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets — including you.
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Phoenix, Arizona 85018Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.