Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in India.

This role sits at the heart of a global customer support ecosystem, where you will act as the first line of defense for resolving technical issues on a leading AI-powered personalization platform. You will engage directly with customers, translating complex technical challenges into clear, actionable solutions while ensuring a seamless and empathetic support experience. The environment is fast-paced, collaborative, and highly customer-focused, requiring both curiosity and precision in equal measure. You will work closely with engineering, product, and cross-functional teams to troubleshoot issues across APIs, integrations, and SaaS systems. This position offers strong exposure to modern web technologies, AI-assisted workflows, and digital commerce systems. It is ideal for someone who enjoys problem-solving, learning continuously, and making a tangible impact on customer success. You will also play a key role in improving internal knowledge bases and support processes to enhance overall efficiency.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in India.

This role sits at the heart of a global customer support ecosystem, where you will act as the first line of defense for resolving technical issues on a leading AI-powered personalization platform. You will engage directly with customers, translating complex technical challenges into clear, actionable solutions while ensuring a seamless and empathetic support experience. The environment is fast-paced, collaborative, and highly customer-focused, requiring both curiosity and precision in equal measure. You will work closely with engineering, product, and cross-functional teams to troubleshoot issues across APIs, integrations, and SaaS systems. This position offers strong exposure to modern web technologies, AI-assisted workflows, and digital commerce systems. It is ideal for someone who enjoys problem-solving, learning continuously, and making a tangible impact on customer success. You will also play a key role in improving internal knowledge bases and support processes to enhance overall efficiency.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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