Telecom Analyst

The Junior Analyst collaborates with key business stakeholders, portfolio managers, and subject matter experts to grasp the factors driving business change. They play a supportive role in enabling strategic business goals through technology. This analyst is at an entry level, they are beginning to establish relationships within the organization and assisting in basic analysis of critical business needs.

Major Responsibilities

• Builds strong relationships with business stakeholders and subject matter experts to develop in-depth understanding of key business functions and the business processes they support.
• Elicits business relationships using techniques such as interviews, document analysis, workshops, surveys, site visits, business process analysis, use case scenarios, and business analysis.
• Evaluates information gathered from multiple sources to reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying needs of the business.
• Understands the importance of process standardization and facilitates discussions with the business to define “as-is” and “to-be” business process design and supporting business rules.
• Provides clearly written documentation, including business requirements and processes to ensure traceability from business analysis through solution design and delivery; documentation should be clearly understood by both business stakeholders and solutions provider.
• Works closely with the appropriate Program leads and Application owners to ensure business requirements are understood and the solution addresses complex business challenges.
• Coordinates with key users/user groups to determine impact of proposed changes in systems and ensure solutions stay in line with business needs.
• Works as a liaison between end users, project and support teams, including collaborating the validation of deliverables and ensuring process modifications are documented and communicated effectively.
• Works with Strategic Integrator to elicit required information from the business for deliverables and functional requirements. Ensures the business requirements are effectively translated into detailed functional specifications from which appropriate business systems can be implemented or existing systems enhanced.
• Communicates regularly with business stakeholders, acting as a liaison between the business and solutions provider to manage expectations of the scope of business requirements on the delivery of business solutions.
• Maintains visibility to all planned and ongoing projects, and ensures that the impacts of these activities on the business organization are communicated to the appropriate business stakeholders in a timely manner.
• Ensures that the appropriate IT and business leadership is engaged to adequately manage the business demand with the organization’s ability to supply solutions to their business needs.
• Directs feedback from the business organization to the appropriate IT leadership to keep them apprised of issues, concerns, and impact to normal operations.
• Works collaboratively with the appropriate groups to coordinate requests for change to current business applications in support of business requirements.
• Ensures changes are managed effectively and communicated to the appropriate business organization where the business may be impacted by the change.
• Identifies business areas of improvements, process improvements, and opportunities to increase effectiveness, proficiency, and processes.
• Maintains up-to-date knowledge of emerging technology trends and developments in areas of interest to the business.
• Understands business priorities and provides input to the portfolio management teams.
• Identifies opportunities of improvement where technology solutions can be leveraged.
• Identifies research and presents any new initiatives proposed by the business that may require IT involvement.
• Contributes to business case and statement of requirements and assists in developing business cases.
• Complies with the standards defined within the BA Community of Practice.
• Assisting in the installation, configuration, and maintenance of hardware and software systems.
• Providing technical support and troubleshooting assistance to end-users.
• Assisting in data analysis and generating reports.
• Technical Support: Provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and log support tickets; with close supervision.
• Documentation: Create and maintain documentation, including user guides and FAQs, to assist end-users with common IT tasks; with close supervision.
• Software Installation: Assist in the installation and configuration of software applications and updates; with close supervision.

Minimum Education or Certifications Required

• BS/BA in IT, Computer Science, Engineering, Management, or other related area, or equivalent experience.

Minimum Experience or Skills Required

• 1+ years’ experience with one or more technologies.
• Basic understanding of IT infrastructure and systems.
• Proficiency in operating systems and common software applications
• Strong problem-solving and troubleshooting skills.
• Good communication and customer service skills.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.