Product Manager - Card Servicing

Who we are: 

At BrightWay (www.meetbrightway.com) we’re living our mission to improve the financial well-being of hard-working Americans. Our goal is to transform the way our customers think about and use credit cards, rewarding good behavior in ways that truly add value, while providing experiences that empower and engage, even if that means challenging industry norms. 

Operating as a startup and owned by OneMain Financial, one of the largest and most successful personal finance companies in the industry, we launched our digital-first suite of credit cards in 2021 and have been on a high growth, fast-track ride of fostering innovative thinking to engage and empower our customers ever since. We continually challenge what a digital finance product can be - employing a customer-first approach in developing all our products, features, or experiences. We’re not afraid to look to outside influences and create new frameworks. 

Our office in Charlotte, NC’s up-and-coming South End serves as our hub to connect with our distributed teammates around the country and the globe. 

About the role: 

We are looking for a Product Manager to own and evolve the digital servicing experience for our credit card customers. This role focuses on building intuitive, self-service experiences across our mobile app and digital platforms, enabling customers to confidently manage their accounts. 

You will own a product area spanning account servicing, onboarding functionality, mobile app and web UX, statements, rewards, and disputes, while also acting as a central point for intake, prioritization, and coordination across servicing-related initiatives. 

In addition to delivering customer-facing features, you will help unlock shared capabilities and tooling that improve how product teams build, measure, and iterate. 

This is a highly cross-functional role that blends execution, customer empathy, operational ownership, and product strategy. 

This is a hybrid role based out of either our Charlotte, North Carolina or Wilmington, Delaware office. 

Who you are: 

You have a strong bias for action and do whatever it takes to deliver results, balancing speed with thoughtful execution. You are a strategic thinker who can propose innovative ideas while translating them into clear, actionable roadmaps that drive meaningful outcomes. You bring a data-driven mindset paired with strong product intuition, enabling you to continuously challenge and elevate the customer experience. With a customer-first perspective and a high degree of ownership, you are comfortable navigating ambiguity, managing competing priorities, and making informed tradeoffs. You are open-minded, inquisitive, and collaborative—an effective team player and communicator who builds strong relationships and works seamlessly across functions to achieve shared goals. 

Your responsibilities: 

Product Ownership & Execution 

• Own and manage the product roadmap for digital servicing experiences, aligned to team OKRs and business priorities 

• Translate customer needs, business goals, and compliance requirements into well-defined product requirements, user stories, and acceptance criteria 

• Lead day-to-day execution with a dedicated scrum team, ensuring consistent delivery of high-quality features 

• Manage the full product lifecycle from discovery through launch and post-launch optimization 

Customer Experience & Insights 

• Establish and continuously improve processes to measure and act on customer satisfaction (NPS), complaints, and feedback loops 

• Drive improvements in app engagement, feature adoption, and overall servicing experience 

Servicing Intake & Coordination 

• Own and operate the intake process for all servicing-related work, including feature enhancements, bug fixes, compliance and regulatory issues, and technical debt and maintenance 

• Partner across teams to prioritize, route, and ensure visibility of incoming work 

• Drive initiatives that increase digital self-service rates and reduce reliance on call center support 

• Partner with operations teams to identify opportunities for call deflection and process efficiency improvements 

Shared Capabilities & Platform Enablement 

• Identify opportunities to introduce and scale shared product capabilities and tools 

• Evaluate tools, lead implementation, and document best practices for adoption across product teams 

Cross-Functional Collaboration 

• Partner closely with engineering, design, analytics, operations, compliance, legal, customer support teams, and vendors 

• Proactively manage dependencies, risks, and tradeoffs across teams 

• Communicate product updates, insights, and progress to stakeholders and leadership 

Your qualifications: 

• 2+ years of experience working on successful digital consumer products, ideally in the financial services industry 

• Demonstrated success in standing up or running new products or experiences, and the relentless pursuit of details needed for execution 

• Experience creating a product vision and strategy and aligning it across cross-functional teams 

• Experience with a Product Operating Model and the OKR framework 

• Strong analytical and problem-solving skills with a data-driven mindset 

• Strong written and verbal communication skills 

• Excellent stakeholder management 

• Hands-on experience leading scrum teams, and proficiency in writing detailed user-stories and acceptance criteria.   

• Strong sense of ownership and accountability for your domain. 

• Expertise with programs such as Confluence, Jira, Figma, and Miro. 

Nice to have  

• Experience working in a fast-paced environment such as a startup, fintech, etc. 

LOCATION: [HYBRID]: Charlotte, NC or Wilmington, DE // 3 days/week: Tuesday - Thursday 

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:  

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances  

• Up to 4% matching 401(k)    

• Employee Stock Purchase Plan (10% share discount)    

• Tuition reimbursement    

• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)  

• Paid sick leave as determined by state or local ordinance, prorated based on start date  

• Paid holidays (7 days per year, based on start date)  

• Paid volunteer time (3 days per year, prorated based on start date)