Manager Operations (Ha Noi/ HCM)

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Manager Operations (Ha Noi/ HCM)

Responsibilities:

• Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.

• Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs.

• Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention

• Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost

• Ensure continuous improvement and share best practices implementation

• Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost

• Explore opportunities to improve service level in the most cost-efficient way

• Ensure all resources are focused to achieve high quality service performance

• Ensure staff are trained identifying training needs and implementing programs and people development strategies

Knowledge, Skills and Abilities

• Effective leadership and management experience with the ability to problem solve and make decisions in a fast-paced environment

• Possess a strong understanding of warehouse management principles, supply chain processes, and relevant regulations, along with proficiency in financial management and performance metrics.

• Strong time management and organizational skills to prioritize tasks and meet operational deadlines.

• Minimum Education: Bachelor’s degree

• Minimum Experience: At least five (5) years of relevant work experience

Job Posting End Date: