Job Description
Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner
Follow established communication scripts and guidelines while adapting your approach to the customer’s needs
Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives
Recognize and act on opportunities to upsell Miele products and services where appropriate
Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience
Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way
Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance
Achieve individual and team performance targets, both qualitative and quantitative
What we are looking for
Minimum 2 years of customer service experience; call centre experience is an asset
Bilingual in English and French (Fluent in verbal and written)
Strong professional attitude with an excellent attendance record
Proficient computer skills, including Microsoft Word, Excel, and Outlook
Excellent time management, communication, and organizational skills
A collaborative team player who thrives in a fast‑paced service environment
Flexibility to work varying shifts based on business needs
The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.