Associate Director Transactions and Processing

Support internal and external customers with inquiries and complaints regarding loan servicing needs. Monitor loan system, resolve customer issues, and process complex transactions online. Perform moderately complex administrative, transactional, operational and customer support tasks. Monitor collateral and preparing payoff letters, releasing collateral. Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing. Receive direction from supervisors and escalate non-routine customer concerns to experienced individuals. Collaborate and consult with peers and managers to resolve issues and achieve goals. Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.