Tier II Technical Support Specialist

SMS is looking for a Tier II Technical Support Technician to provide intermediate-level customer support for hardware running Windows 10 or higher for the Air Force Research Laboratory (AFRL) Rocket Lab. Additionally, the position provides intermediate-level customer service for incidents and problem remediation provided within the Web Help Desk (WHD) ticketing system. Sucessful candidates will have in-depth knowledge of IT concepts, and more than basic troubleshooting skills gained through experience, certification, and formal training.   As a...