Sales Support Specialist

Who we are:   Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.   Reporting directly to the Director Sales Support within the Sales department, the Sales Support Specialist is responsible for handling a variety of tasks including Customer Incentive programs, account creation and maintenance, pricing requests, maintaining customer and builder contracts, processing orders, and special projects as assigned by management. This role will support the DMV (DC, Maryland, Virginia) and Orlando areas.   Visual Comfort Offers:   Work-Life Balance: Monday – Friday, 8:30am – 5:00pm and will vary based on business needs. Domestic travel requirements up to 25% Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement. Paid Time Off: Generous vacation accrual and paid time off policies. Holidays: 7 paid holidays per year, in addition to 2 floating holidays. Compensation: Competitive compensation plan Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date. Insurance: Company-provided life insurance and short-term disability coverage. Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.   How success is defined:   Develop, manage, maintain, and track contract pricing for national and regional builder business and distributor agreements and contracts. Prepare detailed quotations with accurate pricing and inclusive of all related materials based on customer-supplied information. Process and manage model home submittals including review and process builder-specific rebates. Partner with Purchasing and Forecasting teams to ensure builder product is ordered on time, maintained in stock, and properly allocated to meet customer and project needs. Formulate and provide monthly reporting metrics to senior leadership team. Manage and administer Customer Incentive Program agreements (Partners Program e.g. discounts, rebates, coop, spiff, and customer stock returns. Monitor and effectively manage, new sales representative agencies account details. Maintain customer and sales representative portal and website systems. Gallery program: Provide insight and direction on program details including reporting and tracking of reimbursements and payments. Liaise and coordinate with Product Development and Marketing with the release of new product data to the sales representative force, market, and external platforms. Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. Exhibit and adhere to the established Visual Comfort Company Values. Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule.  While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.   What you will bring:   A minimum of 5 years of previous experience in sales administration, quotes, or contract roles Bachelor’s degree preferred; equivalent combination of education and experience will be considered for this role. Excellent communication, presentation, project management, problem-solving and analytical skills Must have proficient computer skills, including Microsoft Office Suite, Excel (look ups, pivot tables, macros), and Outlook. Experience with Enterprise Resource Planning Software (ERP) Strong customer service attitude and ability to work in a fast-paced environment with persistent follow-up. Demonstrated understanding of gross margin and cost of goods sold. Ability to work cross-functionally, promoting positive work relationships with both internal and external customers. Excellent organizational, prioritization, time management skills as well as strong attention to detail Ability to prioritize and accurately handle multiple tasks and changing priorities while meeting established deadlines.  Capacity to be self-motivated and achieve goals with minimal supervision or direction. Must demonstrate exceptional communication across all contact channels, including email, chat and phone. Available to work a flexible schedule including weekends, early mornings, late evenings. Must demonstrate maturity in judgement, commitment, dependability, punctuality, and adherence to agreed-upon schedule as determined by manager.   Compensation Range: $62,000 - $69,000   #LI-Onsite