Customer Service Representative (Returns & Demos)

The Customer Service Representative – Returns & Demo Programs plays a critical role in supporting Fillauer’s commitment to exceptional customer service and operational excellence. This position is responsible for product return tasks, coordinating product demo activities, and supporting repair and retread processes. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, collaborative environment. This role requires strong communication skills, ERP system proficiency, and the ability to balance multiple priorities while maintaining a high level of professionalism.