
IT Field Engineer
Job Description
IT Field Engineer
Department: Response Center
Employment Type: Full Time
Location: Napa
Compensation: $33.65 - $43.25 / hour
Description
You’re the kind of person who helps others succeed.
You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.
That’s where Endsight comes in.
Who We Are
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.
Purpose--What You'll Do
Your days will include:
- Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
- Solving complex challenges with patience, curiosity, and a service-first mindset
- Collaborating closely with teammates to create consistently excellent client experiences
- Continuously learning new technologies and sharpening your craft
- Providing remote IT support across a variety of systems and platforms
You’ll fit right in if you:
- Take pride in helping others succeed
- Love mastering your tools and improving your craft
- Communicate clearly and stay composed under pressure
- Are energized by teamwork and mutual respect
- Want to grow in a place where your success helps everyone win
Qualifications
- Must have 3 years minimum IT Help Desk or Field/ Onsite Engineer experience
- Previous MSP experience Required
- Ability to configure, deploy, and support network infrastructure equipment, including firewalls, switches, and wireless networking solutions.
- Ability to support cloud-based infrastructure platforms, including Microsoft 365 and Google Workspace environments.
- Ability to support and maintain on-premises Microsoft Windows Server and Microsoft Exchange environments.
- Reliable Transportation and Current Driver's license
- Strong aptitude for Customer Service
- Able and willing to collaborate as part of a team
- Ability to self-schedule and project plan for small engagements
- Ability to organize and manage multiple priorities
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Respond to emergency situations effectively, maintaining poise and focus
- Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
- Bachelor's degree (in a related field) or equivalent experience
Apply today and let’s build something excellent together.
Benefits...What You’ll Get
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing