Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer based in the United States.
This role is a senior-level technical support position responsible for ensuring seamless IT operations across a modern, cloud-first environment. You will act as the primary escalation point for complex technical issues affecting end users, with a strong focus on Microsoft 365, identity, and endpoint ecosystems. The role combines hands-on troubleshooting with systems ownership, requiring both depth of expertise and a proactive mindset for improving IT processes. You will independently manage high-impact incidents while contributing to long-term improvements in documentation, automation, and user experience. Working closely with staff and leadership, you will help ensure technology remains reliable, secure, and efficient across a distributed remote workforce. This position is ideal for someone who enjoys solving complex problems end-to-end and shaping how IT support evolves over time.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer based in the United States.
This role is a senior-level technical support position responsible for ensuring seamless IT operations across a modern, cloud-first environment. You will act as the primary escalation point for complex technical issues affecting end users, with a strong focus on Microsoft 365, identity, and endpoint ecosystems. The role combines hands-on troubleshooting with systems ownership, requiring both depth of expertise and a proactive mindset for improving IT processes. You will independently manage high-impact incidents while contributing to long-term improvements in documentation, automation, and user experience. Working closely with staff and leadership, you will help ensure technology remains reliable, secure, and efficient across a distributed remote workforce. This position is ideal for someone who enjoys solving complex problems end-to-end and shaping how IT support evolves over time.