Regional Client Management Executive

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

In this role, you’ll lead communications and strategy with both clients and partners. You will build and manage relationships with accounts and customers and drive alignment around the client’s business, account strategies, and objectives. 

What You’ll Do  

• Own the Planning sessions review and account plan for each client within the portfolio  
• Build relationships for success and retention portfolio focus
• Lead client retention by developing strategic business growth plans guided by new opportunities in the client’s vertical market, and supplier and industry trends.  
• Create strategies and execute tactics to align with GBT business strategy and meet P&L goals (i.e. expansion, cross-selling, retention, profitability improvement, Technology solutions)
• Design and deliver strategies to deliver on travel program spend, technology roadmap, and commercial contract negotiation 
• Develop a deep understanding of the client’s business needs, including reviewing company news, and proactively recommend adjustments for the business account plan  
• Use the Value Proposition to create interest for key contacts, open the door to new relationships within the organization, and continually reposition value with ongoing contacts.
• Interpret T&E compliance and leakage reports, share with clients, and work with them to develop a compliance plan 
• Implement new business, including coordination with Travel Partner Network (TPN) offices  
• Lead client onboarding, product implementation, maintenance and training 

What We’re Looking For  

• Proven experience in Client Management and business development
• Travel industry knowledge 
• Expert problem solver 
• Spanish & English excellent written and verbal communication skills, including negotiation 
• Financial foresight 
• Strong time management, organization, and prioritization skills 
• Collaborative approach; able to work well with global teams 
• Skills in Salesforce and Microsoft Office suite 
• Experience using the Challenger model 

     

Location

Mexico City, Mexico

     

Click here to learn more about the benefits we offer in Mexico.

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!