Job Description
Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.
Why This Role Is Right for You
As a E-commerce Relations Team Manager, you’ll join a collaborative and forward-thinking team based in Poznań. This role combines leading a team responsible for managing Key B2B Clients (Key Account Management) with the delivery of quality and commercial objectives. You will be accountable for the quality of cooperation with key clients, retention, revenue growth within the assigned portfolio, and effective collaboration with Product, Marketing, Operations, and Risk teams.
About Your Future Role
In this position, you will:
- Leading and developing a team of Key Account Managers responsible for maintaining and growing relationships with key B2B clients.
- Delivering team quality and business objectives, including client retention, customer satisfaction, and expansion of cooperation.
- Developing team competencies through coaching, regular feedback, and hands-on support in client-facing activities.
- Building and maintaining long-term relationships with key clients and supporting the team in complex and strategic discussions.
- Monitoring service quality, initiating process improvements, and recommending changes that increase value for the client.
- Close cooperation with Product, Marketing, Operations, and Risk/AML teams to ensure a consistent and high-quality client experience.
- Analyzing team performance, preparing reports, and planning development and improvement actions
What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:
Essential Qualifications:
- Minimum 5 years of experience in relationship management, Key Account Management, sales development, or other commercial B2B roles—preferably in banking, payments, fintech, or software/services environments
- Experience working in complex, multi-stakeholder ecosystems.
- Strong commercial acumen, including the ability to analyze financial models and business plans.
- Proven experience in negotiating with key clients and managing contracts and commercial terms.
- Ability to work effectively in a matrix organization and influence stakeholders at different levels of the organization.
- Excellent organizational skills and the ability to manage multiple initiatives and priorities simultaneously.
- Fluent English, both written and spoken.
Even if you don’t check every box, your unique potential and willingness to learn could set you apart.
What’s in it for You?
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Discover Life at Nexi
We’re an international team of 10,000 people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.
Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.
Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!