Job Description
Job Requirements
Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.
We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.
As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.
We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel you’re ready to take the next step in your career.
You must be a Sole UK National and qualify for Security Clearance.
Job Description
The Software Transition Manager role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the transition, design and management of the services that support the digital related resources including hardware, software, firmware, data and network infrastructure. This role may include but is not limited to:
· The implementation, transition and management of improvement activities for digital assets across multiple services, processes and systems.
· Leading and representing multiple-working groups across multiple stakeholders and industry partners.
· Delivering and leveraging reporting on recommendations for service improvement.
· Support the requirements elicitation and management for future capability and support services.
Key Responsibilities:
- Work collaboratively with the client to ensure requirements are understood and the problem definition is captured effectively.
- Carry out supportability assessments and analysis related to digital assets, computer resources and software as well as evaluating and investigating technical issues.
- Support or lead the transition of digital support policies, services and procedures.
- Support or lead the development and maintenance of technical documentation in line with customer process.
- Apply a practical systems thinking approach to understand the wider system interactions and solutions.
- Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes in the project.
- Drive customer satisfaction.
Work Experience
Qualifications & Experience
- Bachelor’s degree (minimum) in Engineering or a closely related discipline.
- Relevant supportability engineering or service transition experience in a highly regulated industry (e.g., aerospace, nuclear, maritime, infrastructure, oil and gas etc. ).
- Good understanding of the hardware, software, firmware, data and network infrastructure integrated solutions and environment for Defence products.
- Experience in ownership of end-to-end support deliverables
- Experience in investigation and assessment of support solutions using in-service data and development of verifiable process improvements
- Experience in writing and reviewing clear technical documentation for a customer.
- Experience organising and supporting stakeholder meetings, collating the necessary information in a personable manner and driving a project or solution forwards.
- Understanding of systems engineering principles, including requirements management, integration and verification and validation.
Desirable Attributes:
- Relevant supportability engineering experience in the UK Defence industry.
- Experience in support, service or process design in a relevant highly regulated industry
- Knowledge of UK Defence products and typical in-service or supportability issues
- Good understanding of the wider supportability challenges and trade-offs for a UK Defence customer perspective