Assistant Director of Front Office - The Ben Hotel

In a luxury hospitality environment, this role oversees the seamless operation of all room-related areas to ensure an elevated and consistent guest experience while supporting strong financial and operational performance. It balances guest satisfaction, employee engagement, and ownership expectations through thoughtful leadership and attention to detail.   You serve as the primary point of contact for arriving, departing, and in-house guests, delivering timely information and resolving inquiries or concerns with professionalism, warmth, and discretion. Every interaction is an opportunity to reinforce a sense of...