Job Description
As a primary contact for Safeway customers, the Frozen Food Manager provides friendly, courteous, and helpful service. Trains, supervises, schedules, and assigns duties to Frozen Food Clerks. Changes signs and prices as directed by merchandising. Responsible for maintaining appropriate stock and inventory in the frozen food area. Responsible for minimizing out of stock product. Writes frozen food order in the order guide book. Checks order for completeness upon arrival. Rotates product and removes expired stock daily. Keeps frozen food cases stocked with product, cleans department area, restocks items in freezer for other departments. Boards received from trucks are loaded onto pallets. Pallets are taken to the sales floor with a pallet jack and product is loaded into cases. Cardboard boxes are broken down and placed in the bailer. Ice machine is checked daily and filled as needed. End displays are restocked as per instructions. Cleans any spills from leakage in cases or on department floor. In event of a freezer malfunction or power outage the employee will remove all items, clean out the case, and replace or restock product. May also function as cashier/checker during peak times.
JOB DUTIES:
Safeway Frozen Food Manager employees are generally responsible for completing the following job duties:
- Provide customer service as currently defined by the employer within the scope of the position and within company policy.
- Train, schedule, and supervise Frozen Food workers to ensure optimum staffing patterns for the department.
- Speak with customers to resolve problems involving sales, satisfaction with service, or product and other problems related to the operation of the Frozen Food area.
- Perform daily inventory and order necessary supplies to maintain adequate inventory.
- Replace stock in coolers, freezers, and end displays.
- Make sure that all expired items are removed from the shelves daily.
- Unload boards and stack on pallets or six wheel carts. Push pallet jacks or six wheeled carts through store to display areas.
- Maintain cleanliness of display areas and freezers.
- Other duties as assigned.
JOB RELATED QUALIFICATIONS:
- Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to work independently.
- Ability to understand and follow instructions.
- Desired: Previous experience as a clerk.
SUPERVISORY RESPONSIBILITIES:
Frozen Food Clerks and Helper Clerks working in department.
PERMITS/LICENSES:
Varies depending on store location and state/county requirements.
Job Title: Frozen Food Manager
WORK ENVIRONMENT:
%Inside: 95% %Outside: 5%
Temperature Extremes: Freezer temperature may be –20° F.
Chemicals: Seldom (mild detergents or glass cleaner).
MACHINES, TOOLS, AND EQUIPMENT:
hand truck, six wheel cart, pallet jacks, grocery carts, box cutter, pens and pencils, mops, brooms, telephone/intercom, power pallet jack, big joe, bailer, scrubber machine
PHYSICAL DEMANDS:
Constant (over 70% of the time)
Frequent (30-70%)
Occasional (10-30%)
Seldom (1-10%)
Lifting:
Constantly lifts 1-20 lbs. Occasionally lifts 21-35 lbs.
Carrying:
Constantly carries 1-10 lbs. Frequently carries 11-20 lbs. Seldom carries 21-35 lbs.
Pushing/Pulling:
Constantly pushes/pulls 1-10 lbs. Frequently pushes/pulls 11-20 lbs. Occasionally pushes/pulls 21-50 lbs.
Reaching:
Constant knee to shoulder reaching. Occasional overhead and at or above shoulder level reaching.
Standing:
Constant standing while on job. Sitting allowed on breaks.
Walking:
Constant walking while on job.
Climb/Balance:
Seldom. May use step stool to reach higher shelves.
Trunk Functions:
Frequent neck rotation. Occasional bending of head, bending/stooping, twisting, crouching, squatting, kneeling.
Upper Extremity:
Constant handling/grasping. Frequent repetitive motion. Seldom forceful gripping.
Vision:
Use of peripheral vision and depth perception to move pallet jacks, carts, and six wheelers around crowded store area containing customers. Near vision used to read price sheets, product labels, etc.
Hearing:
To converse with customers, provide service, perceive questions and conduct business. To answer pages and receive instructions/information from other employees.
Speech:
To converse with customers, answer questions and conduct business. To exchange information with other employees, use the telephone or page other employees over intercom.
Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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