ROC Support Technician

Position Summary: ROC Support Technicians provide technical support at the first stage level and assist team members as necessary. Calls to this level may originate from a number of different areas including store locations, and vendor staff.

Duties:

• Provide call center based technical support to store locations, vendors and staff.
• Serve as first level for troubleshooting of issues encountered in stores.
• Assure implementation based protocols are met.
• Render assistance for equipment troubleshooting and ensure deployment process adherence.
• Update Database regarding resolution of issues and techs progress while completing work with in the store. Technicians will be assigned up to 3 simultaneous projects.
• Worker will have an 8 hr shift of 5:00 AM - 10:00 PM Mon-Fri.

Pay rate: $13.00

Experience:

• A minimum of 1 year work experience needed
• A Minimum of a High School Diploma or GED required
• Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills
• Supervisory skills are an asset but not a requirement
• Must possess clear, accurately and tactful, communication both verbally and written
• Working knowledge of Word, Excel, and Access
• Understanding of Intermediate/Expert technical terminology is preferred
• Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary

Education: Minimum High School Diploma or GED

All your information will be kept confidential according to EEO guidelines.

IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 678-710-9833 ASAP! I want to know more about your preferences.

If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!