Clerk IV (Customer Service Coordinator)

Reporting to the Assistant Director of Enrollment Management Customer Relations, the Customer Service Coordinator (Clerk IV) provides “front line” customer service and reception for the Offices of Enrollment Management (Undergraduate Admissions and Financial Aid Services), with a primary focus on customer service and support of the Financial Aid Services call center. The person in this position assists with training, scheduling, and ongoing support and guidance to student staff working in the Financial Aid call center.