Field Operations Technician-Tier 1

SUMMARY

Assisting with installation and monitoring data communication lines and resolving user data communication problems by performing the following duties.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist with all duties in a safe manner in accordance with VTX1 Victoria Installation and Safety Manuals.
• Deliver and install required equipment in the customer's residence or business.
•  Educate all customers in operation of equipment being installed.
• Develop and maintain technical knowledge of current products and services offered by all branches.
•  Report equipment hazards and/or product incidents as required in accordance with company policy and procedures.
• Exercise care in use and storage of installation tools. Report lost or damaged tools immediately.
•  Maintain van in clean and orderly condition daily.
•  Operate company vehicles in a safe manner and report any incidents or nearincidents to supervisor.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Must have a valid Driver’s License and insurable record.

Must pass pre-employment screen, physical and background checks.

 

OTHER SKILLS AND ABILITIES

● Safety and Security - Observes safety and security procedures; determines

appropriate action beyond guidelines; reports potentially unsafe conditions; uses

equipment and materials properly.

● Problem Solving - Identifies and resolves problems in a timely manner; gathers and

analyzes information skillfully; develops alternative solutions; works well in group

problem-solving situations; uses reason even when dealing with emotional topics.

● Oral Communication - Speaks clearly and persuasively in positive or negative

situations; listens and gets clarification; responds well to questions; demonstrates

group presentation skills; participates in meetings.

● Teamwork - Balances team and individual responsibilities; exhibits objectivity and

openness to others' views; gives and welcomes feedback; contributes to building a

positive team spirit; puts success of team above own interests; able to build morale

and group commitments to goals and objectives; supports everyone's efforts to

succeed.

● Written Communication - Writes clearly and informatively; edits work for spelling

and grammar; varies writing style to meet needs; presents numerical data

effectively; able to read and interpret written information.

● Quality Management - Looks for ways to improve and promote quality;

demonstrates accuracy and thoroughness.

● Judgement - Displays willingness to make decisions; exhibits sound and accurate

judgment; supports and explains reasoning for decisions; includes appropriate

people in decision-making process; makes timely decisions.

● Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.

plans for additional resources; sets goals and objectives; develops realistic action plans.