Senior Program Consultant (Travel Procurement) (all genders)

CHALLENGE

• You take full ownership of your customer’s total travel spend – across all categories (Transient, Meetings & Groups, Longstay) and both managed and unmanaged spend. 
• You map and manage key stakeholders within the customer’s organization – across markets, business units, and functions – to build a strong internal network and identify expansion opportunities. 
• You consult the customer on strategic goals in key dimensions like savings, traveler satisfaction, sustainability, and compliance. 
• You lead the negotiation process for the customer’s individual hotel program (RFP) and you conduct targeted re-negotiations with hotels in key destinations to achieve optimal outcomes for the customer. 
• You guide the customer through HRS’ Copilot AI platform, acting as a change agent who ensures that “next best actions” are understood, adopted, and executed effectively to optimize against set targets
• With your holistic understanding of the customer’s spend, you support the Customer Success Manager in upsell and cross-sell initiatives, grounding every recommendation in performance data and insights.