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Job Description Summary

The Epic Technical Manager is primarily responsible for the development and maintenance of the Epic Technical Infrastructure. The Epic Technical Manger is responsible for obtaining and maintaining an in-depth working knowledge of the functionalities and capabilities of all technical systems. The Epic Technical Manager is also responsible for managing the Epic Technical Team which includes ECSA, ODBA, Security, Cogito, Bridges, and other technical components.

Job Description

QUALIFICATIONS:

• Education: Bachelor’s degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree is highly preferred. Associate IT degrees, 3rd party information technology certifications along with comparable experience considered.
• Experience: Four to Six years of IT Infrastructure/workstation experience is required. Demonstrated knowledge of multiple hospital department operations and computer applications is required. Experience using Epic at any capacity is a plus.
• Certification: Epic certification is a required component for all Epic Technical Roles. Employees will be provided training and multiple opportunities to obtain the certification within a designated time frame.
• Knowledge: Demonstrated knowledge of clinical and business workflows in a hospital and ambulatory setting are preferred.
• Security: This position has access to and knowledge of extremely sensitive, private, and confidential materials. Ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination.
• Service: Exceptional customer service and support skills are expected and required. Our objective as a department is to provide to very best service to all the departments that we serve.
• Expectations: As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holiday’s if/when necessary (required) and take after hours call on rotation with other analysts.

SKILLS:

• Serving as main point of contact for technical issues and general questions related to Epic Technical infrastructure;
• Maintain Epic technical infrastructure, availability, performance, and recoverability;
• Working on collaboration with Epic to implement new projects (e.g., new module);
• Managing upgrades of Epic Technical systems by setting timelines, maintaining continuous communication, and addressing any issues;
• Analyzing and communicating impact of known issues with end users and senior leadership;
• Triaging requests and determining priority of issues;
• Leading, Mentoring, and Supervising Epic Technical Team and Analysts;
• Resolving end-user application issues using Epic documentation and ensuring business needs are met;
• Collaborating across roles and teams to solve end-user problems;
• Escalating end-user problems to appropriate level (e.g., team lead) when necessary;
• Validating solutions are complete and appropriately implemented;
• Building relationships with end-users and providing consistent support through day-to-day communication;
• Communicating problem status and solutions to end-users.

Shift

Day

Shift Details

8:00 am - 4:30 pm

FTE

1

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.